Benefits:

401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Customer Experience Coordinator – Be the Heartbeat of a Life-Saving Mission

Are you a proactive go-getter with a warm, confident style? Do people trust you because you’re organized, dependable, and communicate with purpose? If you’re the kind of person who leads by example, takes pride in precision, and loves helping people—this is the job for you.

Why You Should Apply – Now

At Radon Defense Midwest and Iowa Radon Defense, we save lives. Seriously. Our work improves indoor air quality, protecting families and communities. We’re not just another company—we’re a mission-driven team obsessed with doing things right, doing them better, and doing them together.

Want proof? Check out what our team has to say:

Employee Testimonials Playlist

What You’ll Be Doing

Lead Scheduling – Be the strategic link between sales, production, and customer satisfaction.
Admin Backbone – Handle key admin tasks (packets, payments, state reporting) with eagle-eye accuracy.
Customer Care – Deliver WOW experiences on every call. Resolve issues with empathy and professionalism.
Sales Support – Convert inbound leads fast. Follow up on unsold proposals (commission if you close the deal), and generate referrals through great service.

What Makes You a Fit

Detail-driven with a precision mindset
Adaptable and comfortable switching tasks throughout the day
Clear, professional communicator
Proactive and self-starting—no hand-holding required

Our Core Values

Transparent – Honest, down-to-earth, and full-disclosure in every interaction
Empathetic – We lead by listening and caring
Positive – Optimistic in adversity, always looking for solutions
Progressive – Constantly improving ourselves and our work

Pay & Benefits

$45,000 per year
Commission opportunities on closed sales
50–60% of health insurance premiums paid
Health Savings Account match (up to $1,000 annually)
Life Insurance
Voluntary benefits (Dental, Vision, Disability, Supplemental Life)
3% match for Retirement Savings
Accrued PTO starting Day One
No nights. No weekends. No holidays.

Ready to Join a Mission with Meaning?

Apply today and make a real impact—with a team that’s got your back every step of the way.

Start by taking our quick Culture Index survey:

https://go.cultureindex.com/p/yV6d732nWz

Compensation: $45,000.00 per year

Radon Defense Midwest and Duct Defense Midwest are your trusted contractor for all things concerning indoor air quality in Nebraska and Iowa. Our home offices are in Omaha, NE and Des Moines, IA. As part of National Radon Defense (NRD), an international network of leading radon professionals, we have access to some of the best radon equipment. However, good equipment means nothing without a good team – and we have one of the best. We believe in continually honing our skills and take full advantage of the extensive training offered to us as part of the NRD network. While radon testing and mitigation are our original specialties, we also offer a wide variety of other proven indoor air quality solutions with leading products.

Duct Cleaning is one of them. We solve your dirty air duct problems using high-performance cleaning equipment, performed by skilled specialists. With proprietary indoor air quality products, quality recognition, and a history of dedicated customer service, you can feel good about hiring Duct Defense Midwest to work in your home or business.

Plus, we take great pride in our customer service and aim to make every interaction pleasant and informative. If you have any questions about radon or any other indoor air quality problems, our team is always happy to help. We serve Nebraska, Missouri, and Iowa areas throughout Elkhorn, Bellevue, Council Bluffs, Fremont, Hastings, Grand Island, Gretna, Des Moines, Sioux City, Storm Lake, Lincoln, Columbus, Oakland, and many more local communities nearby.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to National Radon Defense.

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Perk and Benefits

Radon Defense Midwest is actively building an amazing team of very talented people to help us accomplish our mission of being the consumer choice for indoor air quality services. Perks and Benefits help us attract top talent!

Health Insurance Coverage

Full Network and Limited Network Plans (CHI or UNMC)
Company contribution is 50% of individual and/or entire family premium for HSA plans and 60% for Co- Pay plans.
Deductible: Varies by plan Health Savings Account Match (HSA plan only): $500 for individual; $750 for employee + 1; $1000 for family

Dental, Vision, Life, Short Term Disability, Long Term Disability,

$50/month employer contribution for employee to use towards voluntary benefits.

Simple IRA Retirement Savings

Employer Match of up to 3%-Fully vested on employer match immediately.

12 PTO Days to be used as vacation, sick leave, and/or floating holiday. Accrued per paycheck.

7 Holidays Paid (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day

Company vehicle and gas paid for production and sales

Company credit card for approved expenses

Customer Experience Coordinator Saving Lives

Or apply here.

Yes, Text Me!

Get faster updates with texting!

Perk and Benefits

Radon Defense Midwest is actively building an amazing team of very talented people to help us accomplish our mission of being the consumer choice for indoor air quality services. Perks and Benefits help us attract top talent!