Customer Experience Coordinator – Be the Heartbeat of a Life-Saving Mission
Are you a proactive go-getter with a warm, confident style? Do people trust you because you’re organized, dependable, and communicate with purpose? If you’re the kind of person who leads by example, takes pride in precision, and loves helping people—this is the job for you.
Why You Should Apply – Now
At Radon Defense Midwest and Iowa Radon Defense, we save lives. Seriously. Our work improves indoor air quality, protecting families and communities. We’re not just another company—we’re a mission-driven team obsessed with doing things right, doing them better, and doing them together.
Want proof? Check out what our team has to say:
What You’ll Be Doing
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Lead Scheduling – Be the strategic link between sales, production, and customer satisfaction.
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Admin Backbone – Handle key admin tasks (packets, payments, state reporting) with eagle-eye accuracy.
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Customer Care – Deliver WOW experiences on every call. Resolve issues with empathy and professionalism.
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Sales Support – Convert inbound leads fast. Follow up on unsold proposals (commission if you close the deal), and generate referrals through great service.
What Makes You a Fit
- Detail-driven with a precision mindset
- Adaptable and comfortable switching tasks throughout the day
- Clear, professional communicator
- Proactive and self-starting—no hand-holding required
Our Core Values
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Transparent – Honest, down-to-earth, and full-disclosure in every interaction
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Empathetic – We lead by listening and caring
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Positive – Optimistic in adversity, always looking for solutions
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Progressive – Constantly improving ourselves and our work
Pay & Benefits
- $45,000 per year
- Commission opportunities on closed sales
- 50–60% of health insurance premiums paid
- Health Savings Account match (up to $1,000 annually)
- Life Insurance
- Voluntary benefits (Dental, Vision, Disability, Supplemental Life)
- 3% match for Retirement Savings
- Accrued PTO starting Day One
- No nights. No weekends. No holidays.
Ready to Join a Mission with Meaning?
Apply today and make a real impact—with a team that’s got your back every step of the way.
Start by taking our quick Culture Index survey:
Iowa Radon Defense and Iowa Duct Defense are your trusted contractors for all things concerning indoor air quality in Central Iowa. Our home offices are in Omaha, NE and Des Moines, IA. As part of National Radon Defense (NRD), an international network of leading radon professionals, we have access to some of the best radon equipment and training. However, good equipment means nothing without a good team – and we have one of the best. We believe in continually honing our skills and take full advantage of the extensive training offered to us as part of the NRD network. While radon testing and mitigation are our original specialties, we also offer a wide variety of other proven indoor air quality solutions with leading products.
Duct Cleaning is one of them. We solve your dirty air duct problems using high-performance cleaning equipment, performed by skilled specialists. With proprietary indoor air quality products, quality recognition, and a history of dedicated customer service, you can feel good about hiring Iowa Duct Defense to work in your home or business.
Plus, we take great pride in our customer service and aim to make every interaction pleasant and informative. If you have any questions about radon or any other indoor air quality problems, our team is always happy to help. Our Iowa location services from South Central Iowa all the way to the Minnesota border. Primary markets include Des Moines, Ankeny, Ames, Marshalltown, Mason City, Osceola, and all the towns in the surrounding areas.
